Welcome to Bryan Hill Entertainment Inc.

 

 

FAQ's

 

Why should I choose Bryan Hill Entertainment Inc. for my event?

We are a locally owned, family operated company that has been proudly serving Nebraska and neighboring states since 1991. Because we live and work in the community we pride ourselves on helpful, friendly customer service. With so many different units to choose from, we know that we can help to make any type or size event a huge success. Kids, young and old, in over thousands events so far, have experienced the fun of our equipment and entertainers. We participate in hundreds events per year and are experienced in supporting events ranging in size from 10 to 20,000 people.


Why don't I see pricing on every item?

We don't post our pricing for a variety of reasons.  First off, we are in a seasonal business, during peak times of year the demand is much higher and therefore pricing reflects that. Secondly, we offer fantastic package deals which include multiple items, thus giving you more bang for your buck. We are very competitive; however you may find someone who is cheaper then us.  If you find lower rates, look out for lower service, operating outside the law, unsuitable insurance and worn out, dirty equipment. We strive to be a leader in the industry, and pride ourselves on being on time, easy to work with, friendly, clean equipment, quality equipment and guaranteed smiles.


Do you rent hourly, half day or all day?

Generally our rental time is between 4 - 8 hours. It is in our client’s best interest that we do not rent items for half days. Typically, if a rental company was to rent the same item twice in one day the window of time between rentals will be small if any at all. Creating a situation where equipment may not be cleaned nor inspected for damages before the next rental could cause serious liability issues. It is our best practice to thoroughly clean and inspects the equipment before it is rented again.


Do you deliver and set up?

Yes! We deliver the equipment, set it up safely and come back to take it down at the end of your event. We will cover the safety rules and equipment guidelines with you and make sure everything is in good working order before your event starts. To be able to schedule multiple events it is necessary to have at least a 2 hour window in which our drivers can deliver or pickup the unit.Our prices quoted include delivery, setup, and teardown for Omaha . An additional charge may be applied for areas outside of Omaha.  Set up normally takes 30 minutes per piece of large equipment.


What kind of power is required?

Normally, each inflatable runs off a regular 110v outlet on a 20 AMP circuit – this is usually what you would consider a “normal plug” in most homes and businesses. If you are renting large equipment or multiple inflatable's, we are happy to discuss the power needs with you ahead of time. We do rent generators for an additional charge for events in parks or at locations without sufficient power. Each inflatable must be within 50' of the power source (outlet or generator). The power needs of our non-inflatable equipment vary – we are happy to discuss it with you when you make a reservation.


What type of surface can the equipment be placed on?

All of our inflatable's and carnival games can go indoors or outdoors depending on space available. For outdoors, we prefer to set up on grass because it is safest for the users. An area primarily composed of dirt will not be used in the rain and will always incur a cleaning fee.
Stairs, steep inclines or paths less than 36" in width may have an additional charge or may even prevent the usage of the inflatable unit.


Are reservations necessary?

Yes, during our peak season April-October, we suggest you call us at least 2-3 weeks ahead of time for a bouncer and as much as 3-6 months ahead of time if you are planning a large event such as a school or church carnival, company picnic, or community event. The earlier you book, the greater your selection.
We are happy to work with you to ensure that you can get equipment that meets your needs. Give us a call and ask what's available! We do sell out on many summer weekends. We are able to be much more flexible on weekdays and in the off-season, November – April.


Is there a deposit required?

At this time we do not require a deposit, however contract agreements must be signed before the event date. We hold ourselves to high standards of customer service and this allows us to commit the equipment to you, and ensure that it's delivered and set up properly.


How are payments accepted?

The standard method of payment is a check by mail a minimum 2 weeks before the event, 2 months for larger events. We also gladly accept cash, Visa, MasterC cards and company checks.


Are your inflatable's insured?

Yes - Bryan Hill Entertainment Inc. is one of the few Nebraska companies renting inflatable's that carry the proper liability insurance necessary on every piece of equipment in our inventory. Beware, other companies in the industry may advertise they have the same liability insurance on all their advertised equipment, but this may not be the case. We have some competitors whose insurance only covers their equipment not equipment rented from a third party. A great question to always ask is if the rental company owns the equipment or are they middle manning the rental from a third party.


How do the inflatable's stay inflated?

All of our inflatable's require a standard 110 three-prong outlet. The inflatable's must be placed within 80 feet of this outlet. If it were to be placed in a field or further than 80 feet of an outlet then you would need to have a generator. Bryan Hill Entertainment Inc. can furnish this, however, we would need advance notice and there would be an additional charge.


How much room do I need?

The amount of room required varies with each piece of equipment. As a rule of thumb, you should add 5' to the width and 10' to the length of any inflatable (the width and length are the measurements shown with the pictures on the Rentals and Entertainment pages). We are happy to discuss space requirements when you make a reservation.


Who may use the rides?

The Bounce Houses are designed for kids 12 and under. The maximum weight per rider is 150 lbs. Some of the lightweight inflatable's have a maximum weight of 100 lbs. Only the Interactive equipment and slides larger than 22’ specifically allow adult usage.


What kind of supervision is necessary?

There must be an adult onsite to sign our rental agreement/liability form and direct where the unit will be setup. Once delivered, the usage and care of the equipment is the responsibility of the customer until we pickup the equipment. All of our equipment requires adult supervision at all times, for the safety of the participants. The prices for our equipment rentals assume that you, the customer, will provide appropriate adult supervision. We are happy to provide supervision for our equipment at an additional charge – just ask when you make the reservation.


I want to have my party at a park or at a friend’s house, is that okay?

You will need to contact the park you are planning on having your party at and ask permission. You would also need to make sure that there is power available and that there is a smooth flat surface with no low hanging tree limbs within 100 feet of the area. We ask that the homeowner of the location of the party make the reservation.


What if it rains?

We don not operate outdoors in rain or high wind conditions.
 

What is your cancellation policy?

The customer is responsible for notifying the Bryan Hill Entertainment Inc. at least72 hours prior to the event if they need to cancel the rental. If the customer does not cancel the event and a driver shows up to the location the customer will be responsible for paying the delivery portion of the item.


Is the equipment safe?

We work hard to keep our equipment in good repair, and we will clearly explain the operating rules to you when we set up the equipment. As with any vigorous activity, adult supervision and following the safety guidelines is important to ensure the safety of all participants.


How do I make a reservation?

It's easy – call us at (402) 558-1600 to find out what is available for your date. Our friendly and experienced staff will discuss your event with you and help you determine what is most appropriate for your group. You may also use the on line reservation button located on our website at
 www.bryanhill.com


What if I want to change my order?

Please give us a call if your needs change – we are happy to change your order based on equipment available. The earlier you call, the greater your selection.

Rock Climbing Wall Questions


Is this safe?

Yes. This system was manufactured and is maintained to the
highest standards. The "Auto-Belay" cable safety system is ASTM F-24 compliant. Our climbing rock wall crew is trained to ensure a safe and positive experience. Bottom line - this is very safe. Our wall is maintained yearly by the manufacturer to provide additional assurance to its safety.


 
Ok, so what does "Auto-Belay" mean?

This is the hydraulic cable safety system that the climber hooks up to. It allows them to automatically and safely descend to the ground on their own. It also allows the wall crew to concentrate on coaching and encouraging the climber instead of using a rope to manually control their descent.

 

Is there an age limit?

The manufactures have suggested age and weight restrictions posted on most of the rides  If not we reserve the rightr to exercise good judgement when it comes to the safety of our riders. 
 


Is there a weight limit?

There is no real lower limit. If a child is strong enough to pull themselves up the wall they can climb. We will help the younger climbers ascend to a certain degree. However, the child needs to do most of the work. We don't recommend that people climb that are heavier than 250 lbs.

 

How much room do I need?

The standard 24' wall requires no overhead obstructions up to 25'. The footprint is 19' long by 8' wide. Always allow additional area in front of the equipment for crowds to gather. Our trucks tow the walls into place on tandem axle trailers. Tight turns sometimes prohibit our trucks to maneuver into place.
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